Renzo Guaita - Tour Leader
Tourist group, Genoa, ITALY (2nd time travelling with Altours BG)
Hello Alexandra, We are back from a very interesting tour of Romania and Moldavia: we really enjoyed both countries. First of all let me point out that we had a great guide and a superb driver. We could not ask for more. -Good choice of places to be visited. -Superb choice of restaurants, excellent food and great menus. -Hotels: all very good except the one in Brasov: a good hotel but the only one not central hotel. Overall it was a great tour and I thank you for your precious assistance. Everybody was fully satisfied of the whole tour. Keep well and stay in touch for future plans !!!
Dijana - Product Manager
Dear Alexandra, I just received feedback from the clients and I want to share it with you: >>> This trip was memorable and indeed packed with activity. In general we were very satisfied with our hotels and their locations, our guides and drivers. We were particularly delighted with Bulgaria, maybe because of our expert guide Georgi. We learned so much, and along with our driver Tony, we all had a great time. The country has a lot to offer and is very affordable for Europe. The food was great. We had concerns about the unknown of Bulgaria but found our worries were unwarranted. Alexandra saw to it that we had a great guide and driver in Georgi and Tony. She ensured that we got to do a lot as she was very interested to ensure our stay in Bulgaria was wonderful. I think she was a subcontractor of your company. <<< I wish to thank you once again for your great work and your help with these clients. We will definitely cooperate more in the future. Kind regards
Josie Terada & Owen Terada
Philippines / Hawaii, USA
Hi Alexandra, Thank you for the excellent organization of our tour in Bulgaria, for all the assistance during the tour. Our guide George was great, and the driver too. Very good central hotels and nice restaurants. We had a very nice time in Bulgaria. I will send you photos sometime later. Thank you again,
Renzo Guaita - Tour Leader
Tourist group, Genoa, ITALY
Hello Alexandra, I have waited a little in order to get some feedback from all my people. Everyone was fully satisfied of the Macedonia/Bulgarian experience. We all had a good time, visited wonderful places and all the people who cared for us were professional and skilled. Good guides, good drivers, excellent choice of hotels and special mention to restaurants that were really above and beyond our expectations. Thanks for your attention to these 'minor details'. It is the details that make a difference. Your offer to visit Romania with your partner company has not fallen on deaf ears: I will ponder it for some time and hopefully we will be in touch again on this matter. In the meantime, I wish you and all your people a great tourist season both in Bulgaria and Macedonia! Take care,
Begoña Marimon & Ignacio Alfaro
SPAIN / HOLLAND
Dear Alexandra, Thank you very much for organizing our very nice and interesting trip. We also forgot to thank you for the bottle of wine that was a very good quality and delicious. We drank and enjoyed it during the trip. Our journey back was good and we arrived safely at home. I have already transferred all the photos to the computer and will go through the selection tomorrow enjoying again all the experiences of the trip. Thank you very much, keep in touch,
Begoña Marimon & Ignacio Alfaro
SPAIN / HOLLAND
(From the questionary form) Altours has been a really efficient and excellent agency. We have spent two weeks visiting many places in Bulgaria with a car and an English speaking driver. We were really pleased about all the arrangements the agency did for us. Every aspect of your service has been efficient. I cannot think of anything that you could improve. The choice of the hotels (right in center of the tourist sites) was fantastic. The flexibility that gave us to visit other places by paying the petrol was very wise.
Frank & John Curzon-Hobson
Auckland, NEW ZEALAND
Zdrasti Alexandra... On behalf of John & myself we wish to extend our extreme gratitude and thanks for your warm welcome, friendliness, generosity, gifts, touring your beautiful city Sofia with George, a great lunch - best Shepherd's Pie I've ever tasted in about a 100 years! ...In all, many, many thanks for a great day... Hope you'll enjoy the flowers...
Dear Alexandra, The clients gave a very positive feedback on the tour of Bulgaria. Did not mention the change of the guide as a problem, so I imagine everything went well also with the second guide. They have particularly told about you, your kindness and attention to them, that really impressed. They are very experienced travellers so would have noticed everything. Thank you again for your collaboration. I really hope Bulgaria will become a top destination for our clients, so I will have the opportunity to work with you again in the future. Kindest regards
Tourist group UK (2nd time travelling with Altours BG)
Dear Alexandra, Thank you for a very interesting and successful Wine tour of Romania – we all very much enjoyed the visit. Our most grateful thanks again - your kind help for arranging the transportation of our Ipad back to our home address is very much appreciated. With kind regards,
Tourist group UK (4th time travelling with Altours BG)
Hi Alexandra, Thank you so much for organising our special Wine tour of Romania. We have all enjoyed it and will return to England with very happy memories. Thanks again for all your hard work in setting this up & also to Georges for his invaluable help during the trip. With very best wishes,
Dear Alexandra, This afternoon I have met Karen that gave me your presents for me, thank you very much for that! I can say that your services have been more than perfect for our clients and you added a special touch into everything. Bulgaria has been a surprise for our clients and I hope to have the opportunity to organize new tours in your country in the near future. Thank you again for your collaboration. Kindest regards,
tourist group, SINGAPORE (2nd time travelling with Altours BG)
Hi Alexandra Just to let you know that we arrived safely & on time as scheduled. There was no delay at Istanbul Airport. But it is such an old fashioned airport. I am busy today with my work & looking at my photos to edit them. All of us thoroughly enjoyed ourselves with the beautiful picturesque sceneries of mountains & lakes with the beautiful Autumn colors & the last 3 days of snow which made us feel so child like playing in the snow.... Thank you for the generous gestures, good food which were not so saltish as the food in Macedonia were much more saltish. The hotels were excellent ...very centrally located. I shall catch up with you again. Thank you very much for arranging such a great tour of Bulgaria and Macedonia.... I am sending you attached our group photo with you at Matka Canyon – hope you will enjoy it.
Helen and Leo Wolkow
Dear Alexandra, So sorry for the delay in corresponding with you. We arrived home toward the end of Sept. after a very nice long cruise. And it took until now to get organized after such a long time away. We want to thank you for arranging such a wonderful tour. We are raving about it to all our friends. Everything you arranged worked out wonderfully. Boris our guide and Kotse our driver were outstanding. We did not realize what a lovely country Bulgaria is. We especially enjoyed the archeological sites. We especially like having dinner with you and your husband the first and last nights. Delightful. I have tried to post on Trip Advisor but they don't have a touring section. I have written to them to find out how I can post it. If not, I will find a way. Also, did you receive the magazine ITN (International Travel News)? I will write to them also. Please feel free to use anything I have written. And if anyone should want to contact me, that is fine. I believe you have my telephone numbers as well as my e-mail. Again, many thanks for arranging such a personalized and delightful tour. With best regards to you and your husband,
Margaret Scally & Peter Butler
ALTOURS under Alexandra's management provides an extremely well organised and informative cultural and historical tour of Bulgaria. She took great care to ensure that our interests were well catered for within our time constraints. Our guide Georgi was a true professional - knowledgeable and friendly - who gave us an excellent insight into his country's proud heritage. We unhesitatingly recommend Alexandra's company.
Dear Alexandra We have such wonderful memories from visiting your country and are all the richer for learning more about its history and its people. We wish you, George, and your boys peace and joy this Christmas, and may 2014 bring you all abundant blessings. Thank you for the kindness you showed us.
tourist group, SINGAPORE
Hi Alexandra, We arrived on time yesterday evening with no delay. I just cleared some of my work & am ready for emails now. I must thank you very much for the extremely generous gestures for the excellent meals in the quaint & beautiful Restaurants in Sofia & Veliko Turnovo. I just spoke to a friend who is keen to travel to Bulgaria in May next year. My friend is an excellent cook. Having tasted your excellent meals, I think they will suit her taste buds with less salt. She is keen to see the frescoes in the Monasteries. I really like Bulgaria with the interesting architecture, Monasteries & the picturesque countryside from Rila to Bansko. It looked like a mini New Zealand. Thank you for planning all the details for the food, hotels & museums. You are truly extremely efficient & caring.....I really appreciate it. We shall continue to keep in touch..... Thank you very much again for your kind generosity & detailed gestures.
Don and Pauline Plimmer & The Group
East Sussex, UK (3rd time travelling with Altours BG)
Dear Alexandra, Thank you for organising such a good holiday. We're sure Graham would have been pleased with the itinerary that you've planned had he been able to come with us. We know how much hard work you've had to do finding hotels, restaurants, etc. to make our tour in Macedonia and Kosovo run so smoothly and we do appreciate your efforts. Thank you again for the TV clip and for arranging such an interesting trip. Best wishes,
Diana and Jimmy Blake-Dyke
East Sussex, UK (2nd time travelling with Altours BG)
Dear Alexandra, Please forgive me for not beeing able to write to you in your own language. Diana and I are most grateful for the excellent tour of Macedonia and Kosovo that you arranged for Graham and his party. It was a shame he was unable to come with us. We enjoyed the tour of Bulgaria that you arranged in 2010 so much that we felt we must come again. George was an excellent guide, and so kind in making sure that none of us was left behind. Thank you again for all your kindness. We shall certainly recommend your tour company to our friends. Your sincerely,
Caroline and Christopher Dorling
East Sussex, UK (2nd time travelling with Altours BG)
Dear Alexandra, Now that a week has passed, I'm able to reflect on the amazing tour of Macedonia and Kosovo that you and Graham created for us. Both Christopher and I would like to thank you for all the hard work and care that went into seeing those extraordinary places and beautiful monasteries, which we will remember for ever. It was really chilling to be in Kosovo and realise that violence is just under the surface and it is so very sad. Many thanks, too, to George and Branko for the splendid explanations they gave on a very complex situation. With all good wishes
Tour Manager, CANADA
Dear Alexandra, Thank you for organizing such an exciting golf tour in Bulgaria. The feedback from the group was very positive. I did see the announcement for the Volvo World Match Play and already sent a link to our group telling them how lucky we were to get there first! Thank you again for everything you did to make our tour in September a success. People really enjoyed themselves and the tour exceeded their expectations. Best regards
Nina and Arnold Kloian
Berkeley, California, USA (2nd time in Bulgaria)
Dear Alexandra, I have to tell you about our adventure. Thank you for organizing our add-on tour. The tour to Arbanasi and Veliko Turnovo was great. George was an excellent tour guide and Kostas was an excellent driver. I think the next time we come to Bulgaria and have some free time I'd like to take the bus to Velingrad, spend a day or two in Velingrad to relax and then take the train the rest of the way Velingrad to Sofia. Nina Kloian One thing I was wondering about - how fast ....is that 5 year ago. Be well - thank you again for everything. I finally sent Fr. Ilya the information about your company - recommending you to him.
Bill and Glenys Blair
Just a note to say many thanks to Alexandra and her professional team. We were a little worried how a private tour in such exotic countries as Romania and Bulgaria would work out. We had never been to Eastern Europe and were a little concerned about being the only clients in a car with one or two strangers. Well... we needn't have worried. Our guides and driver were friendly, knowledgeable and very professional. This was a wonderful two weeks and we continue to sing the praises of Altours (and Alexandra) to anyone and everyone here in Australia. Alex's willingness to tailor the itinerary to suit the demanding constraints created by our other travel arrangements made the planning of the trip smooth and trouble free. Her continued monitoring and 'tour group intelligence network' whilst we were on the road meant that we sailed between potential 'tourist congestions'. We can highly recommend her services. Cheers,
Tourist Group UK
Hi Alexandra: I just thought you would like to know that I have received many emails & personal comments saying how much the group enjoyed the trip to Bulgaria. We all thought the organisation, the venues chosen & the choice of wines was excellent - in spite of the unexpected snow storm! Many people commented that Georges 'made' the trip for them. Please pass on to him how much everyone appreciated his untiring efforts to see everyone had a good holiday as well as learning a lot about Bulgarian wines & culture. May I personaly thank you for your efforts to deal with the problems arising from unexcepted drop outs due to illness. A times I thought I would be the next casualty - with a nervous breakdown! I have arranged for the group members to display their photographs together with various items we brought back at the Society's AGM in December so that all the other members of the Society can see what they missed! All the best.
Tour Leader, Tourist group, NSW, AUSTRALIA (third time in Bulgaria in three years)
Hi Alexandra, It was a great tour! Everything has been perfect - the hotel accommodation, all the meals and site visits. Once again, thanks so much for your excellent arrangements here in Bulgaria - the group is Tourist group from AUSTRALIA really enjoying themselves, especially with George as our guide. The whole group absolutely loved Bulgaria, they were very happy with your service and definitely told their friends about it. I am sending you a copy of some drawings by Graham Parry, the charming architect in the 2011 group. Also I have included a couple of photos received from the group members. I hope to see you both again - before I am too old to travel!! Warmest regards
Hilda Lopez, MEXICO
Dear Alexandra, Thank you for the wonderful tour you arranged for us. Your help during our correspondence was invaluable and the way you made all arrangements was remarkable. We are so grateful to you with the hotel choice, our knowledgeable guide Boris and excellent driver Koze. You helped us feel at home in your beautiful country. Thanks for everything
Lorraine Glynn, Brisbane, AUSTRALIA
Dear Alexandra, This has been an absolutely wonderful tour! Our guide Tanya and our driver Lozan have been extremely helpful and informative. They have catered to our every need and really care about what we want to do and our comfort. It has been a very easy going tour and there has been no pressure in any of the activities. Thank you for organising a wonderful tour, we enjoyed it very much, particularly Bulgaria (we hope to visit your country again soon). We are both now back in Australia and back at work. Thank you again. Kind regards
Tour Manager, CANADA
Dear Alexandra, Greetings from Calgary! The group was very happy with their tour and all the work you did to make it special. Attached is a copy of the tour report. We will try to find one or two tour leaders to promote a similar tour next year. Best regards
Katie and Robert Mutlow
Tour Leaders, Tourist group, CANADA
Hello from Calgary in Canada! THANK YOU FOR YOUR EXCELLENT TOUR. We have told many people about the wonderful trip! Alexandra, thank you for making our tour so special - excellent guide and driver, perfect hotel choice and itinerary. Hope everything is going well for you. Best wishes
Heidi and Karl Sievert
Tour Leaders, Tourist group, CANADA
Hello Alexandra: Greetings to you from Canada! We returned safely from our trip and all agree that it was the best tour ever. Thanks to you! We have not yet have time to even look at the pictures ourselves. However, as soon as we get around to it, we will send several photos to you. Again, thank you so much for providing an outstanding tour of your beautiful country. We will share as much information as possible.
Associate Tutor, University of Sussex, UK
Dear Alexandra: First of all many thanks for an excellent tour which everyone enjoyed very much. All the arrangements went very smoothly and we all thought our guide and driver were excellent. For everyone it was their first visit and they were very impressed by the culture and buildings we saw as well as by the countryside, which was especially beautiful as the leaves were changing colour in the mountains. The coach was very comfortable as were all the hotels. All the breakfasts were excellent as were most of the dinners. I would definitely recommend your services. I have two degrees in history including a doctorate and the rest of the group included another retired lecturer, several retired teachers and the former owners and founders of a travel guide company.
They particularly wanted me to say how much they enjoyed the whole week. Altogether it was a great success. I am thinking of another trip, probably for the spring of 2012. Let me know what you could cover in another 8 night tour. Very best wishes and thanks
Tour Leader, Tourist group, NSW, AUSTRALIA
Dear Alexandra: Just a very short email to say thank you very much for all you arranged in Bulgaria for the group. They left with a great impression of your country and really enjoyed George and Boris, who were excellent. I will review all arrangements for the 2011 tour with Barbara on my return to Sydney in November. Once again, thanks for a wonderful time in Bulgaria. Cheers,
Jessica Rorich & Margaret Lazar
Auckland, NEW ZEALAND / Cape Town, SOUTH AFRICA
Dear Alexandra: Just a note to say thank you very much for the most fantastic tour of Bulgaria that you arranged for my mother and myself. We both enjoyed ourselves and especially seeing all the cultural sites of Bulgaria. I am sure that you put a lot of effort into organising the tour and creating a balance of interesting sites for us to see. Our photographs are reference to this! Thanks also to George who is an excellent guide and has the most amazing knowledge of history and culture. Special thanks to Stephan who was always careful and consciencious. Thank you again and best wishes to you and your family Love, Jessica
Cape Town, SOUTH AFRICA
Dear Alexandra and George, A very big thank you for all the hospitality shown to me as well as for all the brochures and gifts and the lovely dinners I had with you. I did appreciate it all immensely all the preparations before and during the tour, and all the kindness and friendship bestowed on me. I will always remember it and cherish it. You are wonderfull ambassadors for your country. I thoroughly enjoyed every moment of my holiday and learnt a lot about your past & present, have a lot to tell and show my friends and family. My best wishes for your future health and happiness, and for ALTOURS. Kind regards,
Pietermaritzburg, SOUTH AFRICA
Dear Alexandra, Warmest greetings from South Africa! I cannot believe it that I have been back for over a week - I am still revelling in the glorious memories of our tour to Romania and Bulgaria. Thank you very much for all your efficient arrangements which made the tour one big pleasure to us. Thank you also for so kindly giving up your time to meet with us and share two excellent meals with us and tell us more about your interesting country. And not to mention all the gifts and lovely mementos of Bulgaria - mine are having a very special place here in the study. We are meeting with Anna on 2 August and needless to say we have lots to tell her and to rave about. Kind regards to you and your husband. Most sincerely,
Yael and Alex Weisberg
Dear Alexandra, My wife and I hope you still remember us,Yael and Alex Weisberg from Haifa, Israel. We took a tour with your Company last May. We want to send you our best wishes for the new year 2010. We remember our tour as one of the finest we ever had (and we have made many visits to various countries) not just because of the interesting and beautiful places but mostly owing to your outstanding treatment of us. Please forward our greetings to Tanya and to our driver Stefan. With best regards,
Yael and Alex Weisberg
I would like to tell about a most enjoyable experience my wife and I had last May. We were checking alternatives for an organized private tour of Bulgaria and after evaluating the possibilities we decided on ALTOURS.BG. We made contact with Mrs.Alexandra Dimitrova the owner and manager of the company. We chose an eight day tour and in addition we wanted several days in Sofia on our own. The treatment we received from Mrs.Dimitrova was over and above our expectations. All was excellently organized and all went smoothly. For the tour we had a comfortable car with an experienced and careful driver, a first class guide (English speaking) who spared no effort to make our tour as pleasing as can be. The Program was flexible which allowed for some modifications according to request.The sites and sights were beautiful and interesting, the choice of hotels outside Sofia and the one in Sofia was very good. We received personal attention and assistance also in matters not included in the Agreement between us (for example-Mrs.Dimitrova heard us expressing interest in the opera so, on her own accord, she checked whether there was a performance during our stay and went to the trouble to get us tickets). Thanks to the warm treatment, the efficient organization, and the beauty of Bulgaria, we enjoyed an unforgettable experience. Thank you Alexandra.
Sydney, NSW, AUSTRALIA
Dear Alexandra: I would like to thank you very much for arranging such a comprehensive inspection tour of Bulgaria for myself and my husband Gundo. We enjoyed it very much, your country is beautiful and diverse, with many fascinating things to see and explore. Georgi was a great guide, informative, courteous and very caring. Stefan was a very experience and safe driver. Once again, thank you so much for your generosity, hospitality and remarkable attention to detail. I am absolutely confident that we are in excellent hands and that our inaugural tour to Bulgaria will be a great success. Warmest regards, PS. Gundo sends his best wishes and also please say hi to your delightful husband, George.
John E. Rybolt, C.M., Ph.D.
DePaul University, Chicago, Illinois, USA
Perfect accommodation and services. Georgi is an excellent guide - very personable, knowledgeable and alert to his surroundings. Be sure to keep him.
Gisele and Gunther Aichele
Kamloops, BC, CANADA
Hi Bobby and Michael, Returned yesterday from our trip to Romania and Bulgaria. What a trip it was, surpassed our expectations... Alexandra went all out for our tour group. She had so many surprises lined up for us as to different restaurants, entertainment, etc. I am so glad we listened to your recommendations on dealing with Altours. Thanks Bobby! Gisele and Gunther Aichele
Hello Tracy and staff, Just a quick note to let you know how much we enjoyed our trip to Romania and Bulgaria. The efforts of Alexandra, ensuring that we all saw the best of these countries, the hotels, restaurants, entertainment were very evident. She did an amazing job and went above and beyond the call of duty. We can only highly recommend this tour. Thank you for a great trip. Cheers
Tourist group from Canada
Reviews from a postcard
Dear Alexandra - from your Canadian group - Thank you so very much, Alexandra, for everything! Leone How
Many many thanks! Kathy Adhikari
Thanks very much Alexandra! Rose Fleming
Wonderful care for us and attention to detail! Joe Bradley
Alexandra, you are great and did a fantastic job, thanks for all the "SURPRISES". Love. Gisele and Gunther Aichele
Tu eres una mujer magnifica! Gracias por su amor, con carinos, Dony and Sharon Rendle
Congratulations on your 20 years now. We sure like what you are doing. Thanks a lot! Helen Wendland
All the sights worth seeing... - we visited them all!! Dennis George
Great tour - well beyond our expectations! Jack and Gwendolyn Lewis
Wonderful tour, thank you. Shirley Pajunen
Fantastic tour! Gwen Johnson
Thank you so much for your many 'surprises', the wonderful burthday gift + for sharing your amazing talent of showing off your country to us - Best wishes
P.S. You have a great bus driver + guide working for you. Ruth Wendland
Thank you for your wonderful organization of the tour + the surprises. They helped make these 2 weeks very special. Margaret Wootton
This tour certainly exceeded my expectations; I have enjoyed it immensely. Thank you so much. A fabulous tour! You are terrific! Thank you! John and Mary Ann Romeril
MaryAnn and John Romeril
tour leaders, Saanichton, BC, CANADA
Hello Alexandra, We are so very grateful to you for the wonderful tour of Bulgaria - and all the extras that you arranged! We have arrived back home with such a special collection of memories. The trip now seems like a dream. Again our thanks for making our trip so special! Best wishes!
Harry Georgeson & Anthony Lees
Tourist group from AUSTRALIA
I was completely satisfied. I thought the Bulgarian people wonderful. I felt I was dealing with honest and graceous folk. I had an excellent tour of the Thracian Tombs. This tour greatly improved my knowledge of Bulgaria from Paleolythic gateway to Europe to the cultural give and take between Macedon Hellenism and the Thracian kingdoms.
Prof. Harry D. Nicolson
40 years teaching Ancient History Gosford N.S.W., AUSTRALIA
Altours provided a sound historical tour of places I wished to see in record time and comfort. Dear Alexandra and George, How are you? I hope you and your children are well and enjoying the summer weather. My daughter came up from Melbourne for a week and I was able to tell her how beautiful Bulgaria is and how pleasant all the people we met were to us. Next week I shall be telling my friends at the University about you and what we saw in the week in Bulgaria. I feel we were very fortunate to have you to organize our tour in such a short time. We saw so much of the important historical resources and yet we were so comfortable in the hotels and transport and had such enjoyable social encounters that I can hardly believe that we fitted it all in such a short time. If my health and traveling conditions permit, I would like to see more of your country and I will certainly tell all I can how much we enjoyed being with you. We must keep in touch. All good wishes to you and your family.
AVP, Trust & Custody Services HSBC Trust Company, Toronto, Canada
Alexandra, thanks so much for the message and the photo! I'll make sure I send this around to the group. The consensus definitely was that the tour was fabulous! I have been telling everyone I speak to that Bulgaria is a fascinating country and a "must see" travel destination. I have so many special memories - the rose fields, the historic sites, the Cosmic Voices. You, Violetta and Slavi (did I spell that right?) were all so good to us, and I thank you for your care and friendship. I will keep in touch with you about my return trip .... it may take me a couple of years, but I will definitely be back to spend more time at my favourite sites some time in the future. The possibility of a more flexible and individualized tour is very interesting to me. Take care of yourself, please say "hello" to your colleagues ... God Bless! Andrea
Allan and Clarene Shantz
tour leaders, Ontario, CANADA
Dear Alexandra, Thank you for the big part you played in making our tour a success. Allan and I deeply appreciate the 'extras' you arranged for us. It is a pleasure to have made your acquaintance. We will always remember with fondness. We feel as though you are a friend. Thank you and God bless, Clarene & Allan Shantz Dear Alexandra, Thanks again for a great time in Bulgaria and Romania. A Tour, we will cherish the rest of our lives. The extras that your company provided are most appreciated. You went out of your way to reach the heart and soul of our group and you get a 5 for that! Thanks again for your care and support all along the way. Both countries and people are beautiful beyond description. Rich in culture, traditions and a vigorous, vital people, these countries are about to come to full bloom. Never realized how ancient, the histories of this part of the world. Again, Alexandra, thanks for all the time and study you are putting into this. I know it will pay off in the years ahead with enhanced tourism to a beautiful country and people. Let's keep on touch, appreciate all, all of you, did for our tour.
Juan M. Fernandez Trillo, Nelida H. Casali de Fernandez
Buenos Aires, Argentina
Dear Alexandra and Giorgi: Once again I have to express our appreciation for services rendered, I hope all the best for your family and the business. I imagine that nobody remember the broken bone but, tell your kid that far away in South America someone asked how he is. We are grateful for all your kindness and hope to use your services again. Count on me as your contact here, let me know whatever you may need. Kind regards, Juan
British Columbia, Canada
Dear Alexandra, Your willingness to design a personalized tour was very special and made our trip one we will always remember. You went out of your way to provide us with the opportunities we would enjoy most – from wine-tasting to hotels, to special sights. This was a most wonderful visit. Everything was just as we wanted it. Without hesitation you are the best! Regards, Michael
Manager, Tourist company, Canada
Dear Alexandra, I looked through the comments from passengers and they certainly seemed to enjoy the tour to Romania and Bulgaria. Overall it was a big success and we will not hesitate to use your services in the future. We need to find more enthusiastic hosts like Vic and Suzanne or perhaps send someone from our staff to experience your beautiful country first hand. Thank you for your excellent co-operation. Best regards, David
Victor & Suzanne Cabel
tour leaders, Tourist group from Canada (second time in Bulgaria in two years)
Hi Alexandra, Thank you for the excellent organization and attention to details of the combined tour Romania and Bulgaria. Thank you for the special events and special treats in Bulgaria. For the Romanian part – very good itinerary but not enough free time. Please leave some free time for the next tours – this will be greatly appreciated from the tourists.
Jung Sin Lee
New York, USA
Hi Alex, I had an absolutely grand time traveling Southern, Central and Eastern Bulgaria with our guide and driver. All the hotels were quite nice, except hotel Bulgaria in Plovdiv. The guide was superb in terms of knowledge and sense of caring. The driver was good, keeping watch over us. We were a family for the 8 days we were together. I think I was very lucky to have had the National Museum guide – Agnesa. She is very good both in Japanese and English. Highly recommended. The symphonic orchestra concert was also a highlight of the trip. I appreciate every bit you have tried to make my stay comfortable. Thank you. I will definitely come back. See you again, JS
California, the USA
Dear Alexandra and George: So good to hear from you. Your email came just as I sat down to email you. Let us tell you again how much we enjoyed Bulgaria, especially meeting you and George. The trip you planned was perfect in every respect. We have absolutely loved Plovdiv and the two wine-tastings you organized were better than we could have hoped for. As for Romania, it too was terrific, and our guide/driver there was especially wonderful. He is well educated, thoroughly knowledgeable, a non-smoker and speaks many languages. The tour operator was very flexible, which we greatly appreciated. Once we got to Bucharest, we felt we needed to change a number of items which they did willingly and very well. There was a wine-tasting in Bucharest which, once we learned of it, we wanted to come in time for it (although none of the wine in Romania cannot compare with Bulgarian wines!). But, be assured that we loved our stay in Romania and felt that your colleagues there did a great job for us. We especially appreciated their flexibility and speed at altering our plans to fit our preferences. Again, so many thanks for making our visits to Bulgaria and Romania very special. Warmest regards, Bobbie
Andi and Jack Bidwell
Hi Alex, Thanks so much for such a warm welcome in Bulgaria. From our welcoming dinner to the final farewell dinner, (just ten days later) we had a wonderful, fun, educational and delicious week. The historical sites were amazing to see, considering that some dated back to the times of the Thracians (6000-2000 BC). We have nothing like that in the US except for some Native American sites, but I don’t believe that even those are that old. Ours is a young country, as you know, and my Bulgarian grandfather was one of the many immigrants who helped to make our country what it is today. 'Altours' was the perfect place to begin my education on the history, culture and sites to see in Bulgaria. Your web site is so easy to use and it allowed me to take a look at the Bulgarian Monasteries, the UNESCO sites, the Treasures – all with colored photos. My favorite was the one on “Why Bulgaria?” - which I left on my wall at work so my coworkers would understand why I wanted to travel to Bulgaria. We really appreciated the special help that you gave us so that we could meet the mother of my friend who lives in Troyan and visit the village of Stefan Stambolovo, where my grandfather was born. These special things are what really made our vacation memorable. Speaking of people, we enjoyed meeting and traveling with Dolly (who must be one of your best tour guides ) and Simeon (our driver) who was more than a driver because of the restaurants he recommended and for our special tour to the Golden Sands Beach (which wasn’t on our original itinerary). Both Dolly and Simeon became friends of ours in just one week. Most of all, thanks to you for making our 11-day tour so special. I know that you took great pains to find the best places to stay (the small boutique hotel in Veliko Turnovo was our favorite), the best sites to see and the best places where we could enjoy our meals (which is always very important to me as a food professional). You are the best! Thanks and Blagodarya!
Don Franco Raffaelli Piero del Frate
Tourist group from Lucca, ITALY
Very, very, very good! Benissimo! Will come back again next year if you promiss to keep the same guide and driver.
Mie and Fusae Aoki
Dear Alex, Thank you for sending me the picture. ... Anyway, we had a good time and I am very happy that my mother enjoyed the trip very, very much. We have not developed the photos yet but I am sure we'll have a great time looking at them in near future. Thanks again and hope to see you again. Best, Mie
General Manager - Tourist group from BELGIUM
Very fine cooperation. Thank you. Well taken care of. The tour was very well planned and organized - hotels, meals, transportation. Our guide Maria was perfect. Alexandra was very worried to give us the best service possible!
Lorrie and Louise Wiebe
It was a fabulous tour with a wonderful mixture of experiences. I enjoyed getting a better understanding of the history and culture of Bulgaria.
Victor and Suzanne Cabel
The 7-day tour of Bulgaria far exceeded any expectations we had before we arrived. All details were well taken care of, well chosen hotels, good meals, interesting sightseeing. The tour was exceptionally well organized. All hotels were very good and our guide and driver went the extra mile to make sure all our needs were met. We learnt so much about Bulgaria and had such an enjoyable time. Our driver Vasko and tour-guide Dolly were exceptional. 'Altours' is highly recommended
Sam and Kozue Cox
Excellent as planned. We especially liked the email support during tour planning provided by Alexandra. We greatly enjoyed the personal touch provided by Alexandra, the cordiality of Antoinette - the guide and Vasko - the driver. It was a wonderful trip and satisfied our interests completely. We feel very close to Bulgaria. ... We traveled to many places and used many tour companies. Your 'Altours' is one of the best - top place. Alexandra, you are excellent tour person. The tour was great because of you and your husband.
party leader, Arizona, USA
Hello Alexandra, We are back home, and I think I have finally gotten my sleep cycle straightened out!! I just wanted to say thank you for putting together a wonderful tour! The tour was thoughtful, insightful and well organized. The guide Antoinette was friendly and accommodating. Vasko - our driver was excellent. My dad really enjoyed seeing things he had never seen before, as well as some familiar places. He is already talking about going to the black sea next year!! I am waiting for my photographs to come back...I think there will be some great ones! (especially the donkey cart!) Thanks again, and I wish you all the best. Monika
party leader, ISRAEL
Hi Alexandra, Happy holidays to you, your family and the terrific team who looked after us and made our visit to Bulgaria enjoyable and unforgettable! ... Well planned tour with many personal touches! Special commendation for our guide Antoinette. Simeon, our driver is more than just a driver - helpful and considerate. Thank you Alexandra.
tourist group, SINGAPORE
Hi Alexandra, Thank you for planning all the details for the food, hotels & museums. You are truelly extremely efficient & caring.....I really appreciate it. I really like Bulgaria with the interesting architechure, Monastries & the picturesque countryside from Rila to Bansko. It looked like a mini New Zealand. We shall continue to keep in touch...Thank you very much again for your kind generosity & detailed gestures (...)
Bill & Glenys Blair
Just a note to say many thanks to Alexandra and her professional team. We were a little worried how a private tour in such exotic countries as Romania and Bulgaria would work out. Well... we needn't have worried. Our guides and driver were friendly, knowledgeable and very professional. This was a wonderful two weeks and we continue to sing the praises of Altours (and Alexandra) to anyone and everyone here in Australia (...)
Dear Alexandra, I can say that your services have been more than perfect for our clients and you added a special touch into everything. Bulgaria has been a surprise for our clients and I hope to have the opportunity to organize new tours in your country in the near future (...)
Andi & Jack Bidwell
'Altours' was the perfect place to begin my education on the history, culture and sites to see in Bulgaria. Your web site is so easy to use and it allowed me to take a look at the Bulgarian Monasteries, the UNESCO sites, the Treasures – all with colored photos (...)
private group leader, UK
We all thought the organisation, the venues chosen & the choice of wines was excellent. Many people commented that Georges 'made' the trip for them. Please pass on to him how much everyone appreciated his untiring efforts to see everyone had a good holiday as well as learning a lot about Bulgarian wines & culture (...)
Tour leader, AUSTRALIA
Hi Alexandra, It was a great tour! Everything has been perfect - the hotel accommodation, all the meals and site visits. Once again, thanks so much for your excellent arrangements here in Bulgaria - the group is really enjoying themselves, especially with George as our guide.(...)
Katie & Robert Mutlow
Tour Leaders, CANADA
Hello from Calgary in Canada! THANK YOU FOR YOUR EXCELLENT TOUR. We have told many people about the wonderful trip! Alexandra, thank you for making our tour so special - excellent guide and driver, perfect hotel choice and itinerary (...)